Committed to bringing empathy to business.

Strategy. Analytics. Growth.

Our Vision

We embed empathy into the world’s biggest companies. Our work shows that empathy is positively correlated with growth, productivity, and earnings.  The top 10 companies in The Lady Geek Global Empathy Index 2015 increased in value more than twice as much as the bottom 10 companies.

Our Story

When we started in 2010, Lady Geek focused on female customers and employees in tech. We found that the key factor driving the gender divide in the tech industry is empathy. We now specialize in embedding empathy into corporations across all industries, for tangible, measurable impact on your employees, customers, and the public at large. Whilst some clients ask us to focus on women only, our empathy programmes are effective with both women and men.

Our Approach

We define empathy as the cognitive and emotional understanding of others’ experiences, resulting in appropriate action. We measure empathy levels across your business to identify where the empathy deficit lies, improving customer and employee satisfaction, as well as public perception on social media. 

  • “Working with Lady Geek has given us a fresh perspective on the critical importance of empathy for both our colleagues and customers. We now have a clear view our areas of relative strength and weakness and actionable insight that will help make us an even more empathic organisation.”

    Ian Cornelius, Commercial Director, Skipton Building Society
  • “Working with Lady Geek to better understand our business has been interesting and fun. Lady Geek’s professionalism coupled with their engaging style and sometimes challenging conversations has helped us to move forwards in the area of empathy. Thank you.”

    Jacqui Bateson, Senior Proposition Manager, Skipton Building Society
  • “As a people orientated organisation, I am proud of our achievements and our ambition to continue to grow the way in which we build relationships with colleagues and customers.  Working with Lady Geek and viewing our business through a new lens provides us with the insight and opportunity to really become a pioneer in the area of empathy. “

    David Cutter, CEO, Skipton Building Society
  • “Working with Lady Geek has given us a fresh perspective on the critical importance of empathy for both our colleagues and customers. We now have a clear view our areas of relative strength and weakness and actionable insight that will help make us an even more empathic organisation.”

    Ian Cornelius, Commercial Director, Skipton Building Society
  • “The Lady Geek Empathy Programme is much more than a makeover. It has given pride and empowerment to my staff, as well as having a positive impact on our customers.”

    Richard Rhodes, Head of Business, Lexus Leicester showroom

Analytics

We are the first company to measure empathy in business on a global scale. We measure empathy across internal cultures, external customer service and complaints and on social media.

Our Empathy Indices were launched in the Harvard Business Review  and it has since been featured in the FT and theSunday Times.

Consultancy

Our team of trained empathy experts measure and diagnose where the biggest empathy deficit is in your company and help you close it.

Applying our E.R.A methodology we help you ensure you are delivering Emotion, Reassurance and Authenticity across all your channels, which is essential for driving commercial success. We are experts in:

Empathic Culture

Is your internal culture a place where your staff can flourish and feel like they belong to a bigger vision?

Empathic Retail

Are you delivering the most empathic experience for your customers?


Empathic Product Design

Are you building empathy into the design of your products to ensure a deep understanding of the problems and realities of their lives?

Empathic Communications

Is the language you use showing empathy into your customers lives?


Little Miss Geek – Our Social Enterprise

Vision

To inspire young women to become tech pioneers – we want the next Mark Zuckerberg to be female.

Book

The Little Miss Geek book explores why many women want to consume not create technology and provides practical solutions to bridging the gender gap within the industry.


Campaign

Our #HERinHero celebrates women who are carving their own path in male dominated industries and acting as inspiring role models for the next generation.

Impact

Over 5000 students have taken part in our programme and we have increased the number of girls taking Computer Science GCSE by 52% at a girls school in London.

Who we’re working with

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AWARDS WON

EMPATHY EMPLOYEES TRAINED

MPS SUPPORTED LITTLE MISS GEEK

CAKES CONSUMED

 


Get in Contact

Contact 

For new business, recruitment and speaking engagements contact flori@ladygeek.com

Join Us

We like meeting smart, proactive people who share our passion in innovating the world of business. Let’s have a chat @ladygeek

Lady Geek HQ – London

Lady Geek, 800 Highgate Studios,

53-79 Highgate Road, London NW5 1TL

Lady Geek – Sydney

leanne@ladygeek.com