“Empathy is the fusion of logic and emotion to deliver a truly remarkable customer experience in our dealerships.”Andy Palmer, CEO of Aston Martin
“The Lady Geek Empathy Programme is much more than a makeover. It has given pride and empowerment to my staff, as well as having a positive impact on our customers.”Richard Rhodes, Head of Business at the Lexus Leicester showroom
We are the first company to measure empathy in business, having developed the Empathy Brand Index and the Empathy Social Index.
Our indices provide companies with an ‘empathy quotient,’ which is calculated by combining employee satisfaction, customer satisfaction and empathic engagement on social media.
Our team of trained empathy experts measure and diagnose where the biggest empathy deficit is in your company and help you close it.
Applying our E.R.A methodology we help you ensure you are delivering Emotion, Reassurance and Authenticity across all your channels, which is essential for driving commercial success. We are experts in:
EMPATHY EMPLOYEES TRAINED
MPS SUPPORTED LITTLE MISS GEEK
Get in Contact
We like meeting smart, proactive people who share our passion in innovating the world of business. Let’s have a chat @ladygeek
Lady Geek HQ – London
Lady Geek, 800 Highgate Studios,
53-79 Highgate Road, London NW5 1TL
Lady Geek – Sydney