Mums represent $1.7 Trillion of the consumer market annually. 80% of the purchases decisions for the home are made by the mum.  68% of mums use their smartphone while shopping.  Its official- Mum is the CEO of the household.

Yet despite these powerful statistics, mums are often ignored and misrepresented when it comes to technology. The way most tech companies communicate to mums is as if they are still Betty Draper, the 1960s housebound housewife, whose soul purpose in life is to look after her children, dote upon her husband- thankfully we are not expected to smoke endless cigarettes in the process.

Nowadays, the expectations on mums could not be bigger.  Mums are expected to be at their whim of their boss 24/7, be at the doctors when their children are sick, cook fabulous culinary treats for their husband work colleagues and have a washboard stomach whilst performing all of the above-which lets face is is pretty darn impossible post babies (unless of course you subject yourself to eating just mung beans for the rest of eternity).

Technology can play a vital role for many mums.  My mum friends want to use technology but only to help them cope with what family life throws at them on a daily basis.  My friends are not interested in the difference between a megabyte and terabyte- they want technology to protect their kids from harm and keep track of what they are up to.  Mums want to be the emotional umbrella of the family.   Mums want technology to help them be not just the CEO, but the Chief Technical Officer as well.  And lets face it, mums are the gatekeeper to the home and ultimately they decide what’s allowed in.

The new campaign from Three is a good attempt to connect with mums. Their campaign is called “On the Go”.

Denise van Outen, is the face of the campaign and does a good job in sharing her experiences as a mother and describes how technology can help her navigate through motherhood.  The tone is not patronising  (it is a little Day Break though), but all in all its a well executed idea.  Our Lady Geek Mum panel said they would prefer a more ‘everyday mum’- despite this we think its a good step in the right direction.

Lets hope this is the first of many campaigns giving mums a voice and making their lives just that little bit easier with technology.

Held at the National History Museum’s Ice rink with performers such as the incredible Leona Lewis and Britain’s new boy band The Wanted, Xbox 360’s launch of the Kinect was a great way to get the show going.

After seasonal mulled wine and wobbly yet graceful laps round the ice rink I got to try out the brand new Kinect. Result: I’ve added Kinect to my Christmas wish list… (hint hint Santa).

Not only is the Kinect’s accurate detection of players’ movements impressive (including celebratory fist pumps in the air) the console warns you when you get too close to the device and TV screen. So unlike Nintendo’s Wii, which had to bring out safety straps to stop controllers careering into TV screens and people’s faces; the Kinect allows you to maintain your enthusiastic volley ball slam dunks and pumping dance moves without the fear of smashing your brand new HD TV.

There are a range of games to choose from, all incorporating lively gestures without a controller, making the experience more sociable and fun than any other console. What’s more the Kinect records your moves, so if prancing about trying to look like a professional dancer wasn’t embarrassing enough, after each game you get to see film clips of your moves on screen.

Ah well there’s always room for improvement –  Diversity better watch out.

To watch Belinda Parmar on Channel Four News see below…

Belinda Parmar on Channel Four News

Would you swap your ipad for Toshiba’s new tablet?
With the Folio 100 hitting the streets just in time for Christmas will people be changing their wish lists from ipad to Folio 100? Not only does the Folio 100 have a bigger screen (10 inch vs. 9 inch) it is competitively cheaper by £100. That is a significant save, especially during the season of present shopping for the whole family or sale season (bring on January).
http://www.v3.co.uk/v3/news/2272728/tablets-toshiba-folio-100-ipad

East London to rival Silicon Valley: a fantastic opportunity to bring more women into technology industries?
David Cameron’s plans to create a UK based technology centre that is as successful and influential as America’s Silicon Valley could cause the biggest potential intake of women in technology companies. A shift that is long overdue!
http://www.bbc.co.uk/news/uk-england-london-11689437

Who are the most influential women?
British women voted for who they think are the most influential role models: from Maggie Thatcher to Oprah Winfrey.
“‘It’s these female one-offs who make it clear that the glass ceiling is permeable,’ she claimed. Ms Cochrane also suggested that female role models should be more realistic than pop stars and heiresses, and highlighted the work of campaign website PinkStinks.co.uk.”
http://www.womenintechnology.co.uk/news/women-compile-list-of-influential-role-models-news-800217405

My first ever PC was a noisy clunky beige-coloured box which sounded something like a hair-dryer and produced twice as as much heat. It was a useful workhorse, but profoundly unpleasent up-close. Such a device would have no hope in my living room: In most households women control which devices are allowed into that most precious of space – the typical grey PC is not getting in.

Fortunately the PC has evolved: The boxes got smaller, quieter and more beautiful- they gradually adapted to fill every possible niche in the household.

The Dell Zino HD is the most extreme example of this evolution: It’s a tiny box that’s built for the bedroom or the living room. Dell understood that you probably want to connect it to a TV, that’s why it has an HDMI port and comes as standard with a wireless keyboard and mouse. Who wants wires trailing across their living room?

Unfortunately, the living room is a fiercly competitive ecosystem: At best there’s room for no more than three devices beneath the TV. That means if you are going to introduce a new device you probably need to boot something else out: The Zino is likely to displace a games console or a DVD player since it can do the job of both.

Dell have clearly studied the aesthetics of Nintendo’s Wii, however unlike the wii, the Zino HD is no toy: It packs a 64bit AMD Athlon X2 chip and runs a full edition Microsoft’s Windows 7. That means it can play just about any game or media you throw at it. Imagine your favourite games on your wide-screen TV? This is going to appeal to all but the most obsessed Wii-sportsmen.

With most women being the gatekeepers of the home – Dell have a smart strategy with designing beautifully made PC’s that are as much architectural fittings as they are useful pieces of technology.  The worst thing Dell could do now is patronise women like Samsung are doing with their Genio and come out with fluffy marketing statements asking women ‘What colour is your life?’

Whilst the Zino has earned it’s space in my living room, the marketing has yet to earn my respect.  Only time will tell.

For my 21st birthday I asked my father to buy me a power tool.  I still remember when I got my AEG power drill! I loved it then, and I still love it and use it today, 9 years after. It never let me down and it built my furniture in 3 flats and installed in at least 10 of my industrial design exhibitions.

Unfortunately it wasn’t designed with women in mind, so I often strained my wrist using it or had trouble carrying it around in its big and heavy case. I would have loved if AEG had thought about me, about other women, when designing it.  AEG like so many other technology companies, fail to understand what women want and just ending up producing a ‘pinked up’ and often’ dumbed down ladies version’ like the toolkit featured here.

This kit has probably been designed by men who didn’t want women to ever use tools, and if they ever do, this kit ensures they will have a bad experience. Bad grips, cheap metal, tiny fiddly components all coated in pink! Forgive me for thinking this is not a manicure set, right? It’s a tool set…

If women are not very experienced in DIY, a kit like this should make the job easier, not difficult and patronising.  I would have felt terriblly confused if my father had got me something like this, I would have probably never got closer to the DIY shop anymore.

Nine years on, and on my 30th birthday I would love to say that design is much more female centred.  Unfortunately it is not and according to CES, women think only 1% of designers have them in mind when designing for them.

Lady Geek’s DESIGNWITHME product takes into account women’s aspirations and strengths, not their nail varnish colour…

Older users, particularly older women, seem reluctant to use mobile technology on a daily basis. According to Ofcom, (The Consumer Experience 2008 Research Report) only 5% of people aged over 65 makes a phone call or sends a text on a daily basis.

Samsung commissioned a research project to the Helen Hamlyn Centre at the Royal College of Art to tackle this issue. Adrian Westaway and myself  conducted the yearlong project, aimed at enabling older users to use and enjoy mobile technology.
Existing “solutions”, often known as Silver Phones, are stigmatising and disrespectful. They dumb down information instead of enabling the users to access them. We believed that creating another mobile phone with bigger screen and bigger buttons would not solve the problem. We believe that older people would benefit from gps, and other applications that mobile technology can offer nowadays.

We looked at the bigger picture, analysing the whole user journey. We worked closely with users of all ages and we soon discovered something staggering. After purchasing or receiving the phone, when opening the box, digitally savvy younger users approach immediately the phone and learn how to use it by trial and error; older people instead look for help inside the box. Help isn’t always there, manuals are merely legal requirements printed on flimsy paper and the packaging is a glorified egg carton. We noticed that the enthusiasm of having a new phone vanishes at this stage and many people feel frustrated and excluded.

But older people are not alone, 85% of all users report frustration in setting up a new phone. This shows how, by focusing on a defined user group and conducting a people centred design process, we can discover a big commercial opportunity.

We created three solutions, three analogical answer to digital problems. People are waiting six months or more to meet their daughters, sons or nieces, the “translators” that will explain them the phone or the digital camera’s features. We created three objects that act as interpreters between technology and the users.

The Book:
Most phones come with flimsy manuals with complicated language and jargon. These books, which can live on a bookshelf, actually contain the phone. Each page reveals the elements of the phone in the right order, helping the user to set up the sim card, the battery and even slide the case onto the phone.
The second book is the main manual – the phone actually slots into this and becomes the center of attention. Arrows point to the exact locations the user should press, avoiding confusion and eliminating the feeling of being lost in a menu.

The Cards:
Phones have become over complicated and many users are afraid to break them or get lost in menus – so they don’t explore and learn all the things they can do. A set of cards represents every function inside the phone which users can flick through and discover. The phone is supplied empty, and users add the functions they want by tapping a card onto the screen. Cards can be carried in your wallet so functions can be accessed on the move. To encourage learning, the back of the card explains what the function does, and how to reach it using the menus.

The Map:
Last but not least. To encourage users to explore and familiarize themselves with their phones a map was created, which guides users through the meandering labyrinth of menus. Users tests showed that people were quickly discovering and getting interested in new areas of their phone previously buried under layers of menus.

Samsung was very pleased with the results of the research and is now developing internally the solutions to bring them to market. The company is looking for applying this direction not only to mobile phones but to a whole range of digital tools on the market – cameras, video recorder, mp3 players… -
Samsung will talk to its older customer in a way that will distinguish them to the competitors who dump down information and whose design is focused on disabilities rather than being inspired by abilities.

For more information please contact: info@claragaggero.com

The N97 is a radical new design, somewhere between a classic touch-screen like the iPhone and a keyboard-phone like the Blackberry. The whole device slides open with a very satisfying swing that just exudes quality engineering revealing an easy to use QUERTY thumb-pad and a joystick for people who do not enjoy using touch-screens. Other bloggers have complained about the angle of the slide: The screen is at approximately thirty degrees to the key-pad, and it’s impossible to push it flat. I never found that to be a problem because the shape of the phone when opened out makes it very easy to hold securely while typing and walking.

I agree with Susy Weaser when she says that the test of a good gadget is that you should not need to read the manual. It does not take me long to download the Facebook and Twitter application.

However, it takes me ages to find out how to change the basics: date and time, profiles, personalisation. I found the structure of the configuration application very confusing: It took half an hour to connect to one of the many WiFi access points in the house and even more time to download the Google Apps.

Nokia are pushing their “Ovi Store” as the one-stop shop for all applications, however I found that I couldn’t find the applications I wanted. The search did not seem to work at all.

In all I think I must have spent about twelve hours customising and tweaking the phone’s apps and settings before I had something which seemed vaguely right.

Speaking of customisations – the phone seemed to want to do it’s own thing: For example even though I set up my own Google Mail application and then the “Mail for Exchange” client (which can be used to connect to Google’s calendar and tasks) it still insisted on forcing me to set up Nokia’s own mail software each time I powered on the phone. Even after I relented and signed up for “Ovi Mail” it still wanted me to set up the mail service every time I switched the phone on, which happened rather a lot given the phone’s tendency to crash in the middle of whatever I happened to be doing.

And on the subject of reliability: The Symbian platform is known for it’s dependable full-featured phones. I’ve been using Nokia’s S60 phones for more than three years. Unfortunately somebody in Nokia’s testing department must have been on holiday when they were preparing this for release: Even after upgrading all the software to the latest version this phone crashed two or three times per day. It usually happened at the least appropriate time, such as when I was talking on the phone.

The most annoying bug was a quirk on the key-lock: If left un-used for a minute the device automatically locks it’s keyboard to prevent accidental dialling. You are supposed to be able to unlock it by simply flicking the keylock switch on the side, however from time to time it would decide to ignore this. Other than removing the battery to hard-reset the phone I could find no way to get back in control of the device. Given that this happened two or three times a week I’m astonished that Nokia’s quality-control people did not spot this problem.

Finally, my biggest gripe is the screen itself: It looks just like any other mobile phone touch-screen however unless you push it quite hard nothing happens. I found it required quite a bit of pressure to make it work, and then given the force you have to use it becomes very imprecise so I often found myself pressing the wrong button by mistake. The N97′s touch-screen is really quite clumsy. It’s got no multi-touch and Nokia cheekily bundle a little stylus with the phone – suggesting that Nokia are well aware that this touch-screen is not intended for touching.

The iPhone has already set the standard for a touch-screen.  Everybody knows how well the iPhone works – you can touch it with one or two fingers. You can manipulate images on screen with easy to learn gestures. You do not need a stylus or any special accessory to use it. Like most modern touch-screens the iPhone, HTC Magic, Palm Pre and pretty much everybody else uses a “capacitive” screen which can sense the presence of your fingertips without the need to push. The N97 uses an older generation of screen known as “Resistive” – it’s the same kind of screen that you find on a Nintendo DS. This cheaper sort of screen relies on actual pressure in order to register input.

Please do not mistake me for an Apple fan, it’s just that I recognise that they got it right whereas Nokia got it wrong. And that’s a real shame because the screen was supposed to be the biggest selling point of this new machine. I cannot think why Nokia decided to go 2nd best for the phone’s main feature.

The N97 is packed with features, cool things like a built in FM transmitter, the best mobile-camera on the market, and an email application that easily rival’s Blackberry’s flagship. On paper this looks like the best phone ever made however silly design mistakes frequent annoying bugs makes me reluctant to recommend this product. Other than the screen (which a great many people will not find a problem), all of the phone’s problems are to do with it’s software so in theory Nokia could release an update which corrects all of the phone’s faults. Rumor has it that they will be releasing a refreshed version of the N97 with an improved screen (but without the joypad) – I hope that Nokia can pull it off second time around.

Finally, it’s been said that the N97 is one of the most eccentric products that Nokia have ever made: The week before I had to give it back they sent me an even more bizarre product to review. It’s supposed to be an “anti-theft” device for the N97. You clip your state of the art Nokia into what looks like an early 1980′s phone and then run an application which is intended to make the N97′s screen look exactly like an old-fashion phone keypad.

The end result is that your N97 is made to look like something that Cybill Shepherd in Moonlighting might have used.  My kids love it.  It shows that even if they did not get the N97 completely right, Nokia has a sense of humour.

This post was contributed by Tara Miller, who writes about the best online degrees; TaraMillerr00@yahoo.com